Deborah: [00:02:57]
You keep a call log there at the travel place, right? I guess you probably keep a travel, I mean a call log, everywhere.
Can you check a date for me? It's either February 21 or 22nd when I called in, And I need to just know which date that was,
I think it was the 22nd, but it might be the 21st.
Deshelle: [00:03:23]
Okay, I can look over your call history.
Deborah: [00:03:30]
Thank you. And your name again was?
Deshelle: [00:03:33]
Deshelle, I have a Di-shelle. With a D, like David.
Deborah: [00:03:36]
Oh, De-shelle. Okay, got it.
Deshelle: [00:03:39]
I have that you called on the 22nd, February.
Deborah: [00:03:43]
I kept thinking the 21st, but okay 22 February of 2022.
Deshelle: [00:03:50] Correct.
Deborah: [00:03:55]
Do you keep notes about what it's about, I can see what the representative, was her name Karen, by some chance?
That was my memory, but I could be wrong.
Deshelle: [00:04:07] It says Peggy.
Deborah: [00:04:09]
Oh, it was Peggy. Okay, I've talked to her before, I think actually, one moment.
Deshelle: [00:04:15]
The only thing that is noted is information about emergency and urgent care, and if you pay out of pocket, that's all.
Deborah: [00:04:34]
Okay, so it doesn't say where I was or anything.
Deshelle: [00:04:38]
It shows that you called to check about traveling and stuff like that. The initials of the state are MN.
Deborah: [00:04:46]
I'm sorry, honey, I'm sorry. The initials of the state as MN. Oh, Minnesota, I was at the Mayo Clinic in Minnesota.
Okay. So the, I did yeah, because, I was trying to figure that out because I'm having trouble with Kaiser.
They're saying that I never called, And I did. I mean that's my proof right there. when I called on the, you said, I think the 22nd,
I had just arrived at the Mayo Clinic, And I was trying to find out the protocol for what to do to get help, because I was
really sick at the time, And I had been in Canada, And I couldn't get help here. And so for Mayo to help me, I had to travel
across the border back into the United States. But anyway, that's all I needed. Honey, I don't have to explain it all to you,
I'm sorry, but I just needed to know that you guys do keep a log. So I called that you wrote into that log or some Peggy
wrote into the log that I was in Minnesota on February 22, 2022. And we did talk about me paying out of pocket and then
filing claims or however, whatever you said.
Deshelle: [00:05:55] Correct.